CV Dennis Cavalcante | DRC Systems 🐈

Sep 2023 — Present

CloudOps Engineer

Create and maintain AWS infrastructure using Terraform and Ansible scripts.
Create scripts/automation to solve daily needs. Mostly shell scripts.
Manage physical and cloud IT infrastructure, ensuring compliance with SOC 2 Type.
Troubleshooting experience with Java webapp, AWS, MS Entra, Linux, Windows, Postgres, MS SQL, VPN / Network, E-mail / Proofpoint. Proficiency in logs analysis to deliver quick and efficient solutions.
Critical thinker — able to investigate root causes and prevent recurrence.

Oct 2022 — Mar 2023

DevOps Engineer

Create new AWS and CloudFlare infrastructure using Terraform; Ansible used to configure EC2.
Design and enhance pipelines for the Dev team, mostly GitHub Actions and Jenkins.
Responsible for resolving AWS Security Hub alerts and Jira tickets.

Apr 2021 — Oct 2022

DevOps Engineer

Oct 2020 — Apr 2021

Cloud Infrastructure Analyst

Enhance security and architecture, monitor all EC2s using CloudWatch, Windows Server, and Linux support; manage instances with alerts, also using Python boto3.
Investigate collected logs, provide solutions, and dashboards.
Migrate the database from an EC2 instance to RDS.
Reduce AWS environment costs.
Creation of an Azure architecture using Terraform.

Feb 2019 — Apr 2020

Infrastructure Analyst

Feb 2020 — Apr 2020 · 3 mos

Responsible for the Proofpoint implementation project across Sonepar Brazil, creating training content for end-users and the 1st level support team.
VMware, ITSM and +6 skills.

System Analyst

Feb 2019 — Jan 2020 · 1 yr

2nd level support for ERP TOTVS Datasul and local CRM application FullSys Sphere, EDI, invoices, and distribution center processes end-to-end.
Responsible for the EDI migration project from the old base to the new one.

Jul 2016 — Jan 2019

Major Incident Management

Act as escalation path for major and critical incidents to ensure service is restored urgently.
Execute Major Incident process tasks in adherence with global and local requirements.
Monitor and manage escalating or potential service disrupting incidents.
Ensure accurate, timely, proactive communications with key stakeholders through the Incident / Major Incident lifecycle.
Contribute to design and development of Incident Management processes, tools, templates, documents and reports.
Provide education, guidance, support to ensure adoption and adherence to Incident Management processes.
Improve availability by proactively identifying Problems and providing Workarounds before incidents recur.
Ensure that after a successful solution the Problem Record contains a full historical description, and related Known Error Records are updated.

Oct 2008 — Feb 2015

Systems Administrator — Dow Chemical

Mar 2013 — Feb 2015 · 2 yrs

System Administrator — Dow Chemical

May 2011 — Mar 2013 · 1 yr 11 mos

User Administrator

Oct 2008 — Apr 2011 · 2 yrs 7 mos

ID Administrator and troubleshooting for Active Directory, Lotus Domino 8, Lotus Notes 8, NetApp, Microsoft Exchange 2003.
Administrador de IDs e solucionador de problemas referente as ferramentas abaixo.
Active Directory.
Lotus Domino 8.
Lotus Notes 8.
NetApp.
Microsoft Exchange 2003.